DHOBEE LAUNDRY LLC

PRIVACY POLICY

Last Updated: April 2025

1. Introduction

Dhobee Laundry LLC ("Dhobee", "we", "us", or "our") is a professional laundry and home cleaning services company operating in the United Arab Emirates. We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.dhobeeuae.com and app.dhobeeuae.com, use our mobile applications, or engage with our services (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms set out herein, please discontinue use of our Services.

2. Data Controller Information

The data controller responsible for your personal information is:

Dhobee Laundry LLC

Registered in the United Arab Emirates
Operating in Dubai, Ras Al-Khaimah, Sharjah, and Ajman
Email: support@dhobeeuae.com
Phone: +971-50-3095343
Website: www.dhobeeuae.com

3. Personal Data We Collect

3.1 Information You Provide Directly

When you register an account, place a booking, or contact us, we may collect:

Full name (first and last name)
Email address
Phone number (including WhatsApp contact)
Residential or service address
Location/GPS coordinates (for service delivery)
Emirate and neighbourhood (e.g., Dubai, Ras Al-Khaimah)
Payment information (credit/debit card details processed securely via our payment provider; we do not store full card numbers)
Service preferences and booking history
Communications with our customer support team

3.2 Information Collected Automatically

When you access our website or app, we automatically collect certain technical data, including:

IP address and general geographic location
Browser type and version
Device type, operating system
Pages visited, time and date of access, referring URLs
Cookie identifiers and session data (see Section 7)

3.3 Information from Third Parties

We may receive information about you from:

Payment processors (e.g., PayBy, card networks) confirming transaction status
App stores (Apple App Store, Google Play) for mobile app downloads
Google Analytics and similar analytics providers

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance: To book and deliver cleaning or laundry services you have requested.
Legal obligation: To comply with UAE laws, tax regulations, and financial record-keeping requirements.
Legitimate interests: To improve our services, prevent fraud, and communicate service-related updates.
Consent: For marketing communications and non-essential cookies, where your explicit consent is obtained.

Where applicable, we also comply with the EU General Data Protection Regulation (GDPR) for users accessing our services from the European Economic Area, and with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

5. How We Use Your Personal Data

We use your personal data for the following purposes:

To create and manage your account
To process and confirm bookings and service appointments
To dispatch and coordinate cleaners and service teams
To process payments and issue invoices or receipts
To communicate booking confirmations, reminders, and updates
To respond to customer support enquiries and complaints
To send promotional offers, loyalty programs, and newsletters (with your consent)
To analyse website and app usage and improve our platform
To detect and prevent fraud, unauthorised access, or abuse
To comply with legal and regulatory obligations

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

6.1 Service Providers

We engage trusted third-party service providers to support our operations, including:

Payment processors (PayBy and card network providers)
Cloud hosting and infrastructure (DigitalOcean, Cloudflare)
Analytics providers (Google Analytics)
Mobile application platforms (Apple App Store, Google Play)
Communication tools (WhatsApp Business API)

These providers process data only on our instructions and are bound by confidentiality and data protection obligations.

6.2 Legal Requirements

We may disclose your data if required to do so by law, court order, or governmental authority, or where necessary to protect our legal rights or the safety of our customers and staff.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and app. Cookies are small text files stored on your device that help us:

Maintain your session and keep you logged in
Remember your language and location preferences
Analyse traffic patterns and usage behaviour
Measure the effectiveness of our marketing campaigns
Prevent fraud and enhance security

7.1 Types of Cookies We Use

Essential cookies: Required for the website to function correctly. Cannot be disabled.
Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).
Marketing cookies: Used to deliver relevant advertisements and measure campaign performance.
Preference cookies: Remember your settings and preferences for future visits.

7.2 Your Cookie Choices

You may manage or withdraw your consent to non-essential cookies at any time via the cookie consent banner on our website. You can also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

8. Online Payments and Financial Data

All online payment transactions are processed through secure, PCI-DSS compliant payment gateways. We accept:

Credit and debit cards (Visa, Mastercard)
Apple Pay
Google Pay
Bank transfer

We do not store your full payment card details on our servers. Payment data is encrypted in transit using TLS/SSL protocols. For recurring or saved payment methods, tokenisation is used by our payment provider.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, including the United Arab Emirates and countries where our cloud service providers operate (such as the Netherlands for DigitalOcean AMS3). Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent data protection mechanisms consistent with GDPR requirements.

10. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Our general retention periods are:

Account data: Retained for the duration of your account plus 3 years after closure
Booking and transaction records: 7 years (UAE commercial record-keeping requirements)
Marketing data: Until you withdraw consent or unsubscribe
Cookie data: As defined by each cookie type (session to 2 years)

When data is no longer required, it is securely deleted or anonymised.

11. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your data ("right to be forgotten"), subject to legal obligations
Right to restriction: Request that we limit the processing of your data
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to processing based on legitimate interests or for direct marketing
Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@dhobeeuae.com. We will respond within 30 days. We may need to verify your identity before processing your request.

12. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly. Parents or guardians who believe their child has provided us with personal data should contact us at support@dhobeeuae.com.

13. Security Measures

We implement technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

SSL/TLS encryption for all data in transit
Restricted access to personal data on a need-to-know basis
Regular security audits and vulnerability assessments
Secure payment processing via PCI-DSS compliant providers
Firewalled server infrastructure

While we take reasonable steps to protect your data, no transmission over the internet or electronic storage system is 100% secure. We cannot guarantee absolute security.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this Policy periodically. Your continued use of our Services after any changes constitutes acceptance of the updated Policy.

15. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Dhobee Laundry LLC

Email: support@dhobeeuae.com
Phone / WhatsApp: +971-50-3095343
Website: www.dhobeeuae.com
Operating locations: Dubai | Ras Al-Khaimah | Sharjah | Ajman, UAE